The University of Wolverhampton is gearing up to take thousands of calls for Clearing on A-Level Results day.
Students receive their A-Level results on Thursday, 16 August 2018, and hundreds of call takers will be on hand to answer queries to the University’s hotline number 01902 51 8585.
For the first time, applicants will also be able to use a Chatbot to get their enquiry underway via Facebook. This will enable them to answer a series of questions from the Chatbot, named ‘Wolfie’, about the course they are interested in and receive a call back from an expert.
The University will be hosting a Facebook Live broadcast from its call centre on Thursday to explain the Clearing process, interview admissions experts and answer any queries.
There will also be an opportunity to look around the University’s facilities and receive an offer to study at its next Open Day on Saturday, 18 August 2018. The Wolverhampton, Walsall and Telford Campuses will be open for visitors from 9.30am – 3pm with lecturers, admissions and finance experts on hand to provide advice and support.
James Whitehouse, Deputy Head of Admissions, said: “The main piece of advice to everyone receiving their results on Thursday is not to panic – there are still places available on a range of courses at the University.
“Clearing offers degree applicants an alternative route to enrol on a University course, it also acts as a safety net for those receiving exam results. It may be that they didn’t get the grades required for their original offer to be confirmed, or it might be that they have had a change of mind and wish to apply for an alternative course or institution. It’s also used by people who may not have considered applying until now and are looking to try and secure a place in time for September.
“We have hundreds of experts ready to take calls to our Clearing hotline 01902 51 8585 on Thursday, and we will also be calling back people who have registered for a call via our website. Applicants can also get in touch with their queries via social media or the new Chatbot.”
Latisha Sandhu was studying at another university when she realised she didn't really like the course she had chosen and took a year out. She managed to secure a place on a Quantity Surveying degree course at the University of Wolverhampton by going through the Clearing process.
Latisha, 22 from Wolverhampton, said: “Although it was quite scary going through the Clearing process, I got a lot of support from the University. The people I spoke to were very calm and put me at ease.
“It’s not the end of the world if you don’t get the results you want or if you feel you’re not on the right course.”
Meanwhile it only took Abbie Martin one day at a different university to realise she needed to make a change.
The 19-year-old from Walsall realised she wanted to be near home, and contacted the University of Wolverhampton.
Abbie joined the BA (Hons) Early Childhood Studies course in September 2017, missing just one day of the course.
She said: “The experience of Clearing was a lot easier than I thought and everyone I contacted was great. The University of Wolverhampton offered me a place, so I knew as soon as I was released from my other university, I would have a place I could go to.”
Multimedia Journalism student Andrew Rigby applied to the University of Wolverhampton through Clearing after his grades did not meet his conditional offer.
He said: “UCAS clearing has literally kept my aspirations of becoming a sports journalist on track and living and studying in Wolverhampton makes it all the better. So my advice is to be prepared for your results to not go the way you want because applying for clearing might actually land you in a much better place.”
For further information and case studies, visit the University’s Clearing webpage: www.wlv.ac.uk/clearing
Date Issued: Tuesday, 14 August 2018