Online Reporting

Maintenance Reporting

Leaky tap or wonky door handle? Don’t just get used to it report it via the FixIT! Maintenance Reporting system.

It’s really easy to set up:

  • Click and visit: FixIT!
  • Click on 'Register'

  • Complete the required fields on the Add Requester details window and your done

 

Trouble getting registered?

No worries just come into the Accommodation Office and someone from the Accommodation Services Team can help you set it up.

Alternatively head to the Marble Reception MA building at City Campus and a member of staff with be happy to help.

This is a really handy system that means you can report stuff in a few seconds any time of the day, so you can get back to browsing the net or cooking a jacket spud.

Notifications will be processed from 8am-5pm Monday-Friday and you will receive an email to let you know when the job will be done.

As you probably guessed jobs are prioritised on their urgency, however emergency jobs can be reported to your security team and wardens at your halls so don’t worry you won’t be left in a sticky situation over the weekend.

If there’s a problem in your room the FixIt team might need access when your not there, which will be a nice surprise when you come home to a fixed set of drawers. Alternatively if you are in they will give you a knock on the door, but you can check your email so you know when to expect them. 

Maintenance or Repairs timescales:

Upon a maintenance issue being reported on fix it, you will receive an email confirming your issue has been reported and will state the timescales for this to be rectified. A caretaker will come and check the issue to ascertain if they can undertake the repair without this being escalated to the maintenance department

Priority

Response

Completion

 

Time

Time

1

1 hour

2 days

2

3 days

10 days

3

5 days

30 days

4

90 days

90 days 

Planned & Emergency Maintenance

We try and make sure that any planned maintenance work causes as little inconvenience to residents as possible, we'll give you 7 days notice of any maintenance work and try to avoid really important weeks like revision week and exam week. For any urgent work you will recieve a minimum of 24 hours notice unless there is an emergency that required immediate action.

E:Vision Queries & Incident Reporting

Logging an e:Vision Helpcall

The incident reporting procedure is the way in which Accommodation Services and Campus Operations deal with student queries and complaints. It is designed to formalise any misdemeanours carried out by students within the accommodation and assist with students enjoying their student experience whilst living within the accommodation. 

How do I inform anyone if I have a problem or need an answer to a query?

This is really quick and easy, log onto your e:Vision and log a call on the help desk, this will then be passed onto the relevant member of staff that will get back to you with an answer.

The Incident Reporting Procedure will be instigated if a student engages in any of the following activities that are becoming a nuisance, annoyance or a risk to the health, safety of their other students and members of staff:

  • Anti-social behaviour (noise, bullying, harassment, conduct issues)
  • Wilful damage or vandalism
  • Repeat kitchen failures
  • Breach of the Licence Agreement
  • Smoking within the accommodation
  • Tampering with the fire equipment or maliciously activations.

Accommodation Services will work in conjunction with the Conduct and Appeals Unit if a student engages in offences against other students / staff, or is likely to disrupt or affect the conduct or reputation of the University.

The following process will be undertaken when an incident or query arises:

Stage one: The student will be interviewed along with any witnesses and a statement will be taken. If this is the students first incident and did not have serious health and safety implications to other occupants, staff or premises a first warning would be issued and a financial fine may be imposed.

Stage two: If a student has already received a first warning or the incident is of a more serious nature with regard to health and safety implications to other students, staff or premises, then the student and any witnesses would be interviewed, statements taken and a final warning and a financial fine, if required would be issued.

Stage three: If a student is involved in any further incidents and they already have a first / final warning or the incident is deemed severe, the incident would be escalated to the Assistant Director and a decision would be made as to whether a Notice to Quit would be issued.

After each of these stages Accommodation Services would notify the Conduct and Appeals Unit of each incident.

Right to Appeal: The student may appeal against any of the 3 stages, this needs to be submitted in writing, via E:vision with supporting evidence and within 7 days from the date of the warning.

Please note, if after your appeal you are still not satisfied you can submit a further appeal in writing, to the Dean of Students within 30 days of the date of the final letter to: Dean of Students, c/o The University of Wolverhampton, Student Services Gateway, MB Building, Wulfruna Street, Wolverhampton,WV1 1LY.

The University wants students to enjoy their time here and enhance their student experience. Ensuring that our students reside within a safe and enriching environment. There are procedures in situ that will assist students to raise queries or report areas of concern to Accommodation Services.

I don't want to live in Halls anymore

If you wish to be released from your licence, you'll need to make an appointment with a member of the Allocations & Finance Team in Accommodation Services and they will undertake an interview to advise on the options available.

How do I inform someone if I have a problem or need an answer to a query?

This is really quick and easy, log onto e:Vision and log a call on the help desk, this will then be passed onto the relevant member of staff that will get back to you with an answer. The procedure to outline how Accommodation Services, Dealing with Student Queries (PDF 174K, Downloads file) will provide you with further information.

IRAMS

Log on to IRAMS here 

UNIGUARD

Uniguard is the University's Safeguard app that has many useful features for your safety and welfare, including preregistering your valuable items to allow simple processing of lost and found items.

We recommend staff and students to download Uniguard.
To download the app to your Smartphone click on the icon below.

Uniguard App StoreUniguard Google play store‌‌

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