Disability Support

Learning Centres recognise that the requirements of some students are different. Below is an outline of the facilities we offer in terms of disability support:

Access

Wheelchair/mobility-impaired access to all Learning Centres (except Burton)
Lifts equipped with low placed buttons with Braille and a voice floor announcement system
Book shelving is well spaced and staff are happy to assist students who cannot reach the higher shelves
Library catalogue machines are available at table height and covers book, journal and electronic stock at all sites
Larger study carrels available at some sites, which allow wheelchair access
Computer workstations with height adjustments available at Harrison
Accessible toilets available
Marked safety refuges in the case of fire

Support

Tailored induction sessions can be provided if requested
Librarians are available to chat online using our ASSIST service
The library catalogue is available from your home PC and allows renewal and reservation of items
Learning Centre Direct is our 24-hour automated renewal and information service. It can be reached by dialling 01902 321333 or 0845 408 1631. At anytime during the call you can press 0 to be transferred to a member of staff who will be happy to assist with renewals, reservations, catalogue searches, fine payments and information. Staff are also available to assist you via e-mail at Learning Centre Direct.
Notification of overdues, underdues, reservations awaiting and interlibrary-loans sent to your university e-mail address
Student Enabling Centre laptops with adaptive software are available for loan from Harrison, Walsall and Telford Learning Centres

Contacts

City

Harrison Help Desk: 01902 322368

Walsall

Walsall Help Desk: 01902 323143

Telford

Telford Help Desk: 01902 321672

Burton

Burton Help Desk: 01902 323903