ASSIST - Online chat information service

Assist online chat guidelines

Assist is an online advisory service, staffed by friendly library staff at the University of Wolverhampton, supported by librarians at other institutions.

  • We can help you make the best use of your libraries; the buildings, the resources and services on offer
  • We can help you to resolve issues or answer queries about the libraries
  • We can give advice on using the search options to access print books and electronic resources
  • We can suggest appropriate databases and sources of information for your subject area
  • We can give advice on how to use the referencing guidelines to create references and in-text citations
  • We can check a reference for you where you are unsure of how to reference a particular item
  • We are not able to proof-read your work (a guide to proof-reading is available on the study guides page)
  • We cannot give advice requiring an in-depth subject knowledge or on matters relating to course content
  • We cannot do your coursework for you or answer specific assessed questions
  • We are not able to check multiple references of the same type and cannot do your referencing for you

To start chatting:

  • complete the form below - all fields should be filled in
  • click "Chat"
  • another browser window will open for the chat session
  • if not, please check other browser windows that are open
  • a member of Library staff will join your chat session as soon as possible

Please note that all chat sessions are monitored and recorded for training purposes