Science Park - Using your Mitel Telephone

The tables below will guide you with using your Science Park Mitel issued telephone.

If you have a CISCO phone then follow these instructions for the CISCO 7911/7912 Series IP telephones.

Make a CallDialNotes

Call the Operator

0  

Making Outside/External calls

9

Then Dial Number

Speed Dial

6****

A four digit extension number which starts with '6'

Only works when dialled from an internal extension.

You won't get through if you try and dial it from outside using 01902-326***.

Can't Get through?DialNotes

WAIT-ON-BUSY (when extension is busy)

1
  • Dial Wait-on-Busy Code - Do Not Replace Handset
  • You will be connected when the other person replaces their handset

CALLBACK (when extension does not answer or is busy)

2
  • Dial Callback Code and Replace Handset
  • You will be called back.
"Please Hold!"DialNotes

Hold a Call

#90

Press Recall and Dial Hold Code

Retrieve Held Call from Your Extension

*90

Dial Local Hold Retrieve Code

Transferring callsDialNotes

Transfer a Call

 

Press Recall and Dial Extension Number, Announce the Call, then Replace Handset

Extension is Engaged

*90

Press Recall and Dial Local Hold Retrieve Code

Call Pick UpDialNotes

Answer a Ringing Extension that is in your Pick-up Group

*8

Dial Group Pick-up Code

Telephone Meeting/ConferenceDialNotes

Conference

*3
  • Dial the 1st number. When the call is answered, explain you are setting up a conference, and press Recall to put the person on hold
  • Dial the next number, explain....., press Recall
  • Do this for all the people to be included in the conference, so they are all on hold

When everyone is on hold, dial conference code to connect them all.

NB: Please press Recall after dialling each number.

Busy or Does Not Answer

*90

Press Recall and Dial Local Hold Retrieve Code

DivertingDialNotes

Divert All Calls - Follow Me

*51

+ new ext. no.

Divert All Calls - I am Here

*50 + old ext. no

Divert on Busy and No Reply

 

Dial Diversion Code

Diversion on Busy (Internal)

*55

+ ext. no.

Diversion on Busy (External)

*54

+ ext. no.

Diversion on Busy (Internal/External)

*52

+ ext. no.

Diversion on No Reply (Internal)

*58

+ ext. no.

Diversion on No Reply (External)

*57

+ ext. no.

Diversion on No Reply (Internal/External)

*53

+ ext. no.

Cancel Diversion of All Calls

#50  

Cancel Diversion on Busy and NO Reply

 

Dial Diversion Code

Diversion on Busy (Internal)

#55

+ ext. no.

Diversion on Busy (External)

#54

+ ext. no.

Diversion on Busy (Internal/External)

#52

+ ext. no.

Diversion on No Reply (Internal)

#58

+ ext. no.

Diversion on No Reply (External)

#57

+ ext. no.

Diversion on No Reply (Internal/External)

#53

+ ext. no.

Cancel Diversion on Busy and NO Reply

 

Dial the Same Diversion Code and Replace Handset

Cancel All Diversions

#50

Dial Cancel All Diversions Code

Replace Handset

Reset Extension

#99

Cancel all diversions, etc