How to Print, Scan and Copy
In the University you can print, scan or copy using any of the Multi-Function Devices (MFDs) located on the University Campuses. MFD’s are Multi-Function Devices that can be used for printing, scanning or copying.
Alternatively you can use the services offered by the on-site University print room, called Digital Print Services (DPS) (Link to Digital Print Services Website), which is located on City Campus at the rear of the George Wallis Building. DPS will print and bind your document for you and they also offer a comprehensive range of digital print and print finishing services which are available to all students at competitive prices.
The University uses a system called “Follow You Printing” to enable students to use the MFDs to print, scan or copy. Prints are released by scanning your University ID card at the MFD and they are paid for by the credit in your Print Account, so to print using an MFD you will need:
• Your University ID card
• Enough credit in your print account to pay for your printing.
To add credit to your print account or to check your print credit balance click here https://secure.wlv.ac.uk/printcredit//
The first time that you use an MFD you will need to register your University ID card using the card reader situated on the right hand side of the MFD. (Link to Students page 2 – How to register your card at the MFD). You should only need to do this once. Once you have registered your card in future you just need log in by holding your University ID card over the card reader, or if you don’t have your ID card to hand you can log in manually using the display screen on the MFD.
Help with Printing, Copying and Scanning
If you have problems with printing, scanning or copying using an MFD (Multi-Function Device), please ask for help.
If you’re using an MFD in one of the Learning Centres and you have a paper jam or need the toner/paper replaced please ask one of the Learning Centre staff.
If you are using an MFD that is not located in a Learning Centre please contact the Key Contact listed on the notice next to the MFD to report a problem.
Alternatively, have a look at the Frequently Asked Questions which might answer your query.
If you find that you still need help, please contact the IT Service Desk on extension 2000 (01902 322000) during their opening hours. You will need to provide the following information:
• Your IT username
• Nature of the problem / error message
• Where you are experiencing the problem eg MX Building 3rd Floor.
The Service Desk Advisor that takes your call will pass your query onto specialist technical staff, who will investigate and get back to you as soon as possible.