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Modules & Courses

Frequently Asked Questions

Why am I being asked to log in again?

You should be automatically logged in to Canvas when using the links in myWLV. Please contact the ITS Service Desk for further support.

Why are my current courses incorrect or missing in Canvas?

If any of your courses are incorrect or missing in Canvas, please contact Registry.

Contact Us

  • If any of your subscribed topics are incorrect or missing, please contact Registry
  • For any other issues please contact the ITS Service Desk

Contacting Registry

You can either contact your Student Centre, or log a call directly using the E:vision helpdesk.

Contacting the ITS Service Desk

The Service Desk contact details and opening times are:

Service Desk Phone Number: ext. 2000 internally, or (01902) 32 2000 externally.

Log your fault or request via email: itsupport@wlv.ac.uk 

Your fault or request will be logged automatically and you will receive an automated email which includes your reference number.  Please ensure that you include your username and an outline of your request you are making or the fault you are reporting. 

Term-time Opening Hours: Monday – Friday, 8:00am – 7:00pm

Vacation Opening Hours: Monday – Friday, 8:00am – 5:00pm