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Printer Credit

Frequently Asked Questions

How long does it take to show actual printer balance?

The printer balance will usually be updated within 1-2 minutes, except in busy periods when it may take up to 5 minutes.

How many transactions can I see?

You will be able to see the last five printer transactions you made.

Where do I find more information about printing?

More information about printing is available on the university IT Services self help pages.

I can’t see any printer transactions

Please contact the ITS Service Desk

Contact Us

  • For any issues with Printer Credit, please contact the ITS Service Desk

Contacting the ITS Service Desk

The Service Desk contact details and opening times are:

Service Desk Phone Number: ext. 2000 internally, or (01902) 32 2000 externally.

Log your fault or request via email: itsupport@wlv.ac.uk 

Your fault or request will be logged automatically and you will receive an automated email which includes your reference number.  Please ensure that you include your username and an outline of your request you are making or the fault you are reporting. 

Term-time Opening Hours: Monday – Friday, 8:00am – 7:00pm

Vacation Opening Hours: Monday – Friday, 8:00am – 5:00pm