The University of Wolverhampton

New Starters

Welcome to IT Services

IT Services provide and manage all University computers and computing services. We can help you to make best use of them, and this page will help you get started with using IT here.

Get a Staff IT Account

When a new member of staff is employed they will need an IT Account to use the University computers and IT facilities.

To request a New Member of Staff or External User account, visit our Application for IT Facilities page for more information.

Useful Links

Where to get Advice and Support

Online resources

  • IT Self Help site - advice on using the University's IT facilities and learning materials for the software used here.

University staff

If these don't answer your query, staff are available to help you: 

Your IT Account

You need an IT Account to use University computers and IT facilities.

Staff Leavers

  • Staff Exit Procedure - Guidance for Line Managers for staff who are leaving the University or changing roles (pdf).

What first?

  • Your IT Account will be activated during enrolment.

What's the email system and where do I save my files?

Where are the computers and what software is on them?

Where do I get help with using IT? 

Online resources

  • IT Self Help site - advice on using the University's IT facilities and learning materials for the software used here.  

University staff 

  • The IT Service Desk on ext 2000 internally, or 01902-322000 externally.
  • Staff in Learning Centres.
  • Helpdesk in MI101 in the Technology Centre on City Campus.
  • Tutors for advice regarding specialist school software or WOLF content.

How do I keep safe online?

Information and advice about IT services available to you when you use your own computer.

How do I use my own computer to access University IT services?

Access your Files

Access your University Email

Security

Software

Accessing University resources at home / off-campus

  • You can access WOLF, PebblePad and other electronic learning resources off campus using your IT Account details

Use your own computer to access the Internet at other Universities