Standard Software

Standard Software and Support Levels

This table shows what type of support is offered for different software packages.

Type 1
Support of all University standard hardware and software. Telephone assistance with quick-fix questions that cannot be found in the help. Resolving faults relating to failed hardware & infrastructure. Resetting of corrupt software set-ups.

Type 2
Support for the installation and continued operation of agreed specialist hardware and software, but not its use in any detail.

Support may still be available if an item of software is not listed as Type 2. You should speak to the Schools Account Manager if you have any queries in respect of specialist software

Standard Software
Supported University PCs run a Secure Desktop environment  that currently comprises a mix of Windows XP and Windows 7, secure central file storage, Microsoft Office, Microsoft Outlook linked to Exchange Server, and a portfolio of other software. The environment includes anti-virus, security and essential Microsoft software updates.


 

Operating Systems   Support Type  
Staff Windows XP
(Standard Secure Desktop)		 1 University standard for notebook PCs purchased since June 2004 and for staff and student desktops installed from September 2005.
  Windows 7 (Standard Secure Desktop) - Not yet supported for staff. (Expected to be adopted from Q4 2011)
  Unix or Linux 2 By agreement.
  Windows 95, 98, NT, 2000, Vista, Windows 7 Starter - Not supported.
Student  Windows XP and Windows 7 1 Most General Purpose PCs.
  Linux 2 General Purpose PCs in the Technology Centre, (MI Building).
  Windows 95, 98, NT, 2000, Vista, Windows 7 Starter - Not supported.

  Staff Win XP Student Win 7 Student Win XP
Office Software      
MS Office Professional 2010 - Word, Excel, Powerpoint, Access 1 1 -
MS Office Professional 2003 - Word, Excel, Powerpoint, Access 1 - 1
MS FrontPage 1 - 1
MS Publisher 1 1 1
MS Project 1 - 1
MS Visio (on staff PCs since Aug 06) 1 - 1
Application Software      
Endnote (Bibliographic Software) 2 2 2
Ebrary Reader  - 2 -
Minitab (Statistics) 2 - 2
SPSS (Statistics) 2 2 2
Stats for the Terrified 2 - 2
Transmath (Basic maths tutorial) - - 2
WOLF online learning framework 1 1 1
Email      
MS Outlook linked to Exchange server 1 - -
MS Outlook Web Access (OWA) 1 - -
Microsoft Live@Edu - 1 1
Web Browsers      
MS Internet Explorer - up to & incl. IE8 1 1 1
Firefox 2 2 2
Multimedia Players      
MS Windows Media Player and Media Centre 2 2 2
QuickTime for Windows 2 2 2
Real Player 8 2 - 2
Macromedia Flash Player 2 2 2
Macromedia Shockwave Player 2 2 2
Utility Software, etc.      
Accu-type 2 - 2
Adobe Acrobat Reader 2 2 2
DWF viewer for floor plans 2 - -
F-Secure Anti-Virus 1 1 1
Filezilla FTP client - 2 -
ImgBurn (not on thin clients) - 2 -
Nero (CD Burning) 2 - 2
NVU - HTML editor (on staff PCs since Aug 06) 1 - 1
ODBC (Open Database Connectivity) 2 2 2
PDF Creator (on staff PCs since Aug 06) 2 - 2
Terminal Emulation 2 - 2
PowerArchiver (Zip utility) 2 - 2
WSFTP 2 - 2
Corporate Systems      
SITS thin client (as required) 2 - -



Date last modified: 1st November 2011

Last reviewed: 1st November 2011