ITS Service Desk

The ITS Service Desk is the first point of contact for all staff ICT related queries and requests for IT Services.

We are an award winning team of dedicated, specially trained analysts who aim to provide you with a friendly and professional first point of contact for technology related issues.

The ITS Service Desk Team were awarded the Vice Chancellor's Awards for Staff Excellence 2013 for Excellence in Customer Service. For additional information please select the Meet the team tab on the left.

You are welcome to contact the Service Desk with any ICT related query. If you're not sure whether to ring or not, then do. We will do our best to help.

The ITS Service Desk has Gold Membership with the Service Desk Institute. This membership enables IT Services to provide high quality training to all Service Desk Analysts. All Service Desk staff are given the opportunity to gain SDI certification.

Contacting the ITS Service Desk

The Service Desk contact details and opening times are:

Service Desk Phone Number: ext. 2000 internally, or (01902) 32 2000 externally.

Log your fault or request via email: itsupport@wlv.ac.uk 

Your fault or request will be logged automatically and you will receive an automated email which includes your reference number.  Please ensure that you include your username and an outline of your request you are making or the fault you are reporting. 

Term-time Opening Hours: Monday – Friday, 8:00am – 7:00pm

Vacation Opening Hours: Monday – Friday, 8:00am – 5:00pm

Staff

If you are a member of staff at the University, we will ask for your user name as a means of identification when you call the Service Desk. If you have a cm, fa, in, bu etc. number, then this is what we're asking for.

Students

University Students should seek assistance with IT related queries in their Learning Centre in the first instance. If you are working in the Technology Centre (MI Building), please go to the Helpdesk in MI101. If these staff cannot provide assistance, they may contact the Service Desk on your behalf, or ask you to contact us yourself. We will ask for your student number and name to log a call.

Service Desk Closure

The Service Desk will be closed for a team meeting every month, please check our News page as to when these are.

Comments and Feedback

If you have any comments to make about the quality of the service you have received from the Service Desk or wish to make a suggestion on how we can improve the service, then contact either Craig Taylor, Service Desk Manager or Nici Cooper, Assistant Director for Support Services.