The University aims to comply fully with the Freedom of Information Act, however, if you are dissatisfied with our response to a request you have the right to appeal under our complaints procedures. All complaints relating to requests for information under the Freedom of Information Act 2000 will be dealt with in accordance with existing complaints procedures to ensure they are processed confidentially, fairly and without delay.
Complaints should be made using the Complaints Form which is available online or on request from Reception and Enquiry desks, Student Access Points, School Offices, Learning Centres, Site Offices, Residential Services Office and the Students' Union Offices. If, for whatever reason, you are unable to complete a complaint form, you are encouraged to contact the University and the member of staff receiving your communication will, on your request, complete a complaint form on your behalf and submit it for action.
Complaints relating to Freedom of Information should be forwarded to:
Head of the Conduct & Appeals Unit c/o MB Building, City Campus South University of Wolverhampton Wulfruna Street Wolverhampton West Midlands. WV1 1LY
On receipt the complaint will be forwarded to the Corporate Strategy & Governance Unit, and an investigation will be initiated. If the matter can be resolved immediately the complaint will be passed to the appropriate department for action. Where the complaint relates to the application of the public interest test the matter will be referred to the The Registrar, who will, following considerations of the issues, make a decision as to whether the exemption will be upheld or whether to release the information.
If the decision is to uphold the exemption, a letter will be sent to you explaining that the exemption has been upheld and outlining our reasons for the decision.
If the decision is to release the information, the department holding the information will be informed that the information must be released without delay.
If you are not satisfied with the outcome of consideration of your complaint you have the right to appeal to the Information Commissioner . They can be contacted at the following address:
The Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF.
