All counsellors subscribe to the British Association for
Counselling and Psychotherapy Ethical
Framework, (a copy of which can be seen on
request) and comply with the Data Protection Act 1998.
The University Counselling Service takes
confidentiality very seriously. All client information is treated
in confidence. This means that we will not normally disclose any
details concerning the counselling without your agreement.
There may be exceptional circumstances in
which the counsellor believes it is necessary to break
confidentiality: if legally required to do so or when the
counsellor believes you or a third party may have serious harm
caused to yourself or others. In these cases wherever
possible the counsellor will discuss this with you and also
encourage you to deal with the matter appropriately.
All counsellors receive external supervision
in line with their professional requirements. The identity of
any client to the Service is not revealed in the process.
We will not discuss your problems with you
School or personal tutor or in fact anybody outside of the
University Counselling Service without your written
agreement. If anyone contacts us to ask whether a particular
student is seeing a counsellor, we will not divulge this
The University Counselling Service has record keeping procedures
(a) Factual details e.g. date of
birth/academic school are stored on the Counselling Service's
(b) In addition to the factual
information collected on the registration form, for the purposes of
ongoing research, your counsellor may seek some further information
from you. Some of this will also be stored on our database
anonymously and confidentially,
some stored manually. If you do not consent to this
additional information being collected and stored it will not
affect the counselling process.
(c) Paper records are also kept.
These record a brief summary of what has brought you to the Service
and an outline of what is explored in each session.
The database is accessible only by the
Counselling Services staff. Information collected from the
CORE (Clinical Outcomes in Routine Evaluation) questionnaire is
used for both service and national research into students
counselling. The paper records are filed anonymously and
securely and disposed of seven years after counselling has
ended. All Counselling records comply with the requirements
of the Data Protection Act 1998.
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