The University of Wolverhampton’s Catering department is
celebrating after receiving official recognition for its high
standards of service.
The team has received Hospitality Assured Accreditation, the
formal standard for Service and Business Excellence.
Emma Furnival, Assistant Director Hospitality & Accommodation Services, said:
“We are delighted that the hard work and dedication of our Catering
team has been recognised.
“We aim to put the University on the map by providing students,
staff and visitors with a standard of service and business
excellence that will exceed expectations.”
A formal presentation will be made by the University’s
Vice-Chancellor Professor Caroline Gipps in the Hospitality Suite
in Millennium City Building at 8.45am on March 10.
To mark its success, the University is offering tea and coffee
from the refectory table top machines for 50p on Wednesday only to
enable students and visitors to join in the celebration of this
There are 10 steps to gaining the standard including customer
research, business planning, resources, training and delivery and
standards of performance.
Accreditation is achieved by external assessment. It is an
ongoing process so the University will continually work towards
improving its services and keeping the standard.
Catering is part of the University’s Hospitality and
Accommodation Services under Estates and
The standard will be promoted throughout all University of
For more information please contact Emma Kilvert in the Media
Relations Office on 01902 322003.
Date issued: Monday 8 March 2010
University of Wolverhampton, Wulfruna Street, Wolverhampton, WV1 1LY
Course enquiries: 0800 953 3222, General enquiries: 01902 321000 | Email: email@example.com
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