The University of Wolverhampton’s IT Services team is celebrating
after one of their members scooped a top national
Nalini Patel won the national IT Service and Support Person of
the Year Award. She was up against tough competition from the
public and private sectors including IPC Media, BBC, Siemens and
Nalini is a member of the Service Desk team and was delighted
when she reached the final stage in the Service Desk Institute
(SDI) Service Desk and IT Support Excellence Awards.
Candidates had to demonstrate how they made an exceptional and
outstanding contribution to the success of the IT Service Team.
Each submission was judged against 10 criteria including
leadership, customer satisfaction and processes. As one of the
final three, Nalini also had to give a presentation to the panel of
judges and answer questions at the SDI headquarters in Kent.
Nalini said “I feel proud and honoured to have received this
award. This recognition for all the hard work and commitment would
not have been possible without the support from all my colleagues
on the Service Desk and IT Services. I look forward to my team's
Nici Cooper the Information, Advice and Staff Development
Manager, said: “Nalini is our longest serving member of Service
Desk staff, she has been with the Service Desk since it was
launched in 2000 and has played an integral part in making it the
success it is now.
“She is currently acting up into the Senior Service Desk Advisor
role, providing valuable support to the rest of the team. We are
thrilled and very proud that Nalini’s skills, professionalism and
dedication have been recognised by her industry peers.”
The results were announced at the SDI Annual Conference Awards
Dinner on June 9 at the Grand Hotel, Brighton.
For more information please contact Emma Kilvert in the Media
Relations Office on 01902 322003.
Date issued: Friday 12 June 2009
University of Wolverhampton, Wulfruna Street, Wolverhampton, WV1 1LY
Course enquiries: 0800 953 3222, General enquiries: 01902 321000 | Email: firstname.lastname@example.org
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