Our Customer Charter

Customer Charter
We are committed to providing a professional, high quality sales, conference co-ordination and B&B booking service, through listening to our customers, understanding their needs, advising customers on the most appropriate University facilities to use, in order to deliver the best solutions to meet all requirements.

Quality
We are committed to delivering meeting rooms, dining areas, accommodation, sports facilities, bar services, entertainment areas and exhibition zones to the very highest standards in compliance with the Meeting Industry Association (MIA) and VisitEngland quality frameworks.

Standards
The University of Wolverhampton conference department provide dedicated all year round conference centre and accommodation services in the Midlands for business and private hire. We are committed to continuous improvement and investment in buildings, products and services offered to provide a good quality, competitive conference and B&B service.

Training
Committed to developing the potential of all our employees to deliver consistently the very best products and services and to train them always to perform at the highest level. Staff have the opportunity to enter into industry awards, apply for a variety of self-development courses and training sessions, complete work experience at other venues and work closely with industry suppliers to keep up to date with the latest trends and ideas.

Business Conduct Policy
We listen to customers, provide honest and accurate information and conduct customer appointments and venue show rounds in an open and friendly manner. We will always strive to conduct our business with our clients in a professional, courteous and efficient manner. We comply with the MIA’s Industry Standard Code of Conduct. We will always deal with any complaint professionally, courteously and promptly in accordance with CEME’s Complaints Procedures as outlined in CEME’s main Customer Charter.

Customer Feedback or Complaints
All customer feedback and complaints are important to us. We provide a number of channels for receiving feedback and complaints:

• Face to face: to reception staff or any member of staff
• Email: conferences@wlv.ac.uk
• Post:

University of Wolverhampton
Telford Innovation Campus
Conference Department
Shifnal Road
Priorslee
Telford
Shropshire. TF2 9NT


• Telephone: 01902 321531 (Mon-Fri, 9am to 5pm)

All customer feedback and complaints will be responded to by a Senior Manager within 2 working days, various departments will be involved depending on the feedback or complaint details.

Terms & Conditions
All conference contracts and B&B bookings are subject to Terms & Conditions which are detailed on the event booking contract and on the University ‘bookaroom’ on-lin

Our Catering Awards

Did you know the catering outlets across all our campuses are award winning? We're proud of the recognition of quality that our catering services have recieved over the years. For a full list of our awards, please click here to learn more

Our Sustainability and Environmental Policy

For our full Sustainability and Environmental Policy, please click the link below to download.

SEP-Policy-Statement (PDF 177K, Downloads file)

We Value Your Feedback

We always value your feedback. In order to continually improve our services, we encourage you to complete this quick feedback survey as applicable. Thank you.

https://www.surveymonkey.co.uk/r/TD3Y572

University Defibrillators

Please click the link below to view where our defibrillatorsare located across our campus sites. 

Defib-Locations (PDF 470K, Downloads file)