Support and advice covering all aspects of the student experience!


If you have a query we would recommend logging a Helpdesk call through evision, for the fastest response (at peak times we guarantee to respond within 3 working days but normally we can responsd within 1 working day).

Another benefit to using the Helpdesk call is it's very easy to track your query, update your query and have a record of your queries and our responses for the full duration of your course.

eVision / Course Administration

  • Leave of Absence
  • Internal Transfers
  • Requesting Offical Letters (Council Tax, Bank, Confirmation of Study)

eVision / Programmes and Modules

  • If you have a manual assignment submission (i.e. you need to physically hand in a hard copy) please print your barcode cover sheet from eVision attach it to your assignment and bring it into us.
  • Extenuating Circumstances / Extensions (if you need extra time or are unable to attend an exam* you need to complete this process before your deadline / exam date)

*Subject to your reason being acceptable under our policies and suitable independent evidence being provided.  Please discuss this with us for further guidance. 

You can also view the policies entitled Extensions - Guidance for Students and Extenuating Circumstances - Guidance for Student at this link under the Individual Conduct section.


We have a Student Services page on Canvas where we will post useful information about your course.  Every student in our faculty should be linked to that page automatically.


Our Student Appointment Management System (SAMS) is accessible at any time so that you can make an appointment to see your Personal Tutor / Module Leader / Course Leader or any member of academic staff.

Come and see us

If you would like to come and see us in person we are located in MI024 (Ground floor of the Alan Turing Building, we are just to right of the entrance)

Alan Turing Building

Contact No: 01902 (32) 2129

Open - Monday to Friday     8.45 am – 5.00 pm


For details on all of the faculties student services teams please use this link

What can we help with?

  • Support individual student difficulties in liaison with colleagues in FSE and the wider University 
  • Understand the student journey and support them throughout their programme to reach their full potential
  • Encourage students to utilise the support offered
  • Advice on University Regulations
  • Programmes Advice
  • Sign Posting
  • Progression Advice
  • Advice on Extenuating Circumstances, Extensions