Mrs Elaine Wileman

Reception & Academic Support

Email address: Elaine.Wileman@wlv.ac.uk Phone number: 01902 323962 Location: Burton Faculty: Faculty of Education Health and Wellbeing School/Institute: Administration Areas of expertise: Administration

About

I consider myself to have very good organisational skills; I am reliable, friendly and a good team member. In a lot of my previous employment I have had to work to tight deadlines, therefore I believe I am very good at prioritising my workload. I have a friendly but professional approach to customers / clients and communicate effectively at all levels.

I am confident and strive to meet aims and objectives.   I am eager to learn and further my skills.  I have a very caring and compassionate nature and I am also very “customer service” focused.

Previous professional experience

Poundland Stores     Oct 2013 - Dec 2013

 

  • Sales Assistant (to cover for Christmas)
  • Working on the tils, covering the shop floor and dealing with stock replenishment.
  • Customer service

 

Meadow Properties    Sept 2013

  • Reception Administration
  • Meeting and Greeting
  • Dealing with Purchase orders
  • Dealing with enquiries

 

Pertemps- Various temporary assignments    2011 - 2013

  • Reception duties for a prestigious national company
  • Answering the phone and redirecting calls
  • Postal duties and dealing with couriers and deliveries
  • Booking meeting rooms
  • Audio typing

 

Timms Solicitors- Conveyancing secretary (temporary for maternity cover)  May 2011 - Oct 2011

  • Typing correspondence using audio dictation
  • Making appointments,  sending and receiving emails and scanning documents
  • Liaising with clients and all related parties, both on the telephone and face to face

 

Bon Marche ( Ladies fashion)- Sales Assistant    2010 - 2011

  • Serving customers and cash handling
  • Attending to stock rotation, fitting rooms and window display

 

Ben Robinson Financial Services- Audio typing/Administration   Apr 2010 - Sept 2010

  • Typing of correspondence in connection with      financial services work, answering the telephone and general office and      reception duties
  • One day per week working at Burton Albion F.C
  • Audio typing of the football club’s general      correspondence

 

Long Life Windows- Reception/Administration   2009 - 2010

  • Typing of quotes and general correspondence
  • Taking cash and credit card payments from customers
  • Advising customers in showroom and dealing with      general enquiries from the public

 

STL (Services to Lawyers Group)- Data Entry Clerk    2009

  • Typing of local searches to be placed into Home      Information Packs and also used on the internet for conveyancing purposes.

 

Astle Patterson Solicitors- Conveyancing Secretary   2007 - 2008

  • Audio typing of legal documents and correspondence
  • Speaking to clients, Estate Agents and all parties
  • Booking of appointments, filing and all related      secretarial duties
  • Using the Case Management System

 

F.Spiers & Co   2001 - 2007

  • Dealing with conveyancing (property) law
  • Audio typing letters and legal documents
  • Reception and dealing with clients, solicitors and      estate agent enquiries
  • Responsible for ordering all stationery

 

Noons Estate Agents (maternity cover)   1999 - 2000

  • Audio typing of letters and agents details
  • Reception
  • Booking appointments for clients

 

B.H.S (British Home Stores)   1998 - 1999

  • Working on tills, stock rotation, dealing with      customer enquiries,

 

Marks and Spencer- Seasonal work for Christmas period   1994 - 1998

  • Working on tills, shop floor, stock rotation and      customer enquiries,

 

Ormsby Mills Solicitors   1994 - 1998

  • Audio typing, reception and all aspects of legal      work