More Information

Canvas

What is Canvas?

Canvas is the University of Wolverhampton’s new Virtual Learning Environment (VLE) that is replacing WOLF and WLVglobal. For more information about Canvas, please visit https://www.canvasvle.co.uk/ 

What is Canvas being used for?

Canvas is being used to support curricular (modules and courses) and co-curricular activities.

For more information, please refer to the Virtual Learning Environment (VLE) Operational Policy which can be found on the Policies and Regulations page.

Solutions for activities that are not related to learning and teaching are currently under review.

When will I be using Canvas?

All staff and students will be using Canvas for curricular (modules and courses) and co-curricular activities from the academic year 2017/18. This means that:

  • All modules starting on and after the 1st August 2017 will be using Canvas.
  • All modules starting before the 1st August 2017 will be using WOLF/WLVglobal and will continue and finish in WOLF/WLVglobal.

Staff have access to Canvas from January 2017 for testing, familiarisation and to develop their modules.

Will I be using Canvas if I am resitting an assessment or retaking a module?

Students who are resitting assessments before the 1st August 2017 will use WOLF/WLVglobal.

Students who are retaking modules in the academic year 2017/18 will be using Canvas.

Will UK and Overseas Partners be using Canvas?

Yes – UK and Overseas Partners delivering University of Wolverhampton modules and courses will be using Canvas from the academic year 2017/18.

The way in which partners access and use Canvas is the same as any member of University staff or student.

Staff at partnership institutions who do not have a University email address can be added to Canvas Courses by University staff with appropriate roles by prefixing their 'ex' number to '@unv.wlv.ac.uk', e.g. ex1234@unv.wlv.ac.uk. Please note that this address is only to be used to provide 'ex' account holders with access to Canvas Courses and cannot be used for email purposes.

Self-help training resources for partner staff can be found on the UK and Overseas Partner Resources page.

For more information, please liaise with your UK University contact.

Will External Examiners have access to Canvas?

Yes – A bespoke role has been created in Canvas by the University for External Examiners. 

More information can be found in the External Examiner Guide to Using Canvas (PDF 472K, Downloads file).

University staff with appropriate roles can add External Examiners to Canvas Courses by prefixing their 'ex' number to '@unv.wlv.ac.uk', e.g. ex1234@unv.wlv.ac.uk. Please note that this address is only to be used to provide 'ex' account holders with access to Canvas Courses and cannot be used for email purposes.

What types of course are available in Canvas?

There are three types of Canvas Course at the University of Wolverhampton, which are:

  • Teaching Canvas Course (a module) associated with SITS module iterations
  • Programme Canvas Course (a course) associated with SITS course occurrences
  • Co-curricular Canvas Course (e.g. skills, health and safety etc.) which students can self-enrol on

For definitions of these courses, including how they are created, governance approval and how staff and students get access, please see Canvas Course Type Definitions (PDF 227K, Downloads file).

More information about co-curricular courses can be found in the .

Help with Canvas

How do I access Canvas?

You can access Canvas in the following ways:

  • The Student Portal (myWLV), applicable for taught on-campus undergraduate, postgraduate and postgraduate research students
  • By going to https://canvas.wlv.ac.uk/
  • By opening the Canvas desktop icon, available on all University Windows computers, which looks like this:

  • By downloading the ‘Canvas’ app on Apple (iOS) and Android mobile devices:

       

Log in to Canvas using your University IT credentials, e.g. your University email address or user ID and password.

Students must complete their enrolment and module registration in e:Vision for the academic year 2017/18 to gain access to Canvas and their modules. If you are experiencing issues with your enrolment and/or module registration, please contact your Faculty Student Services or log a call directly using the e:Vision helpdesk.

I cannot log in to Canvas.

If you experience problems logging in or have forgotten your password, please contact the IT Service Desk on ITSupport@wlv.ac.uk, extension 2000 from a University telephone or +44 (0) 1902 32 2000 from a telephone outside the University.

Students must complete their enrolment and module registration in e:Vision for the academic year 2017/18 to gain access to Canvas and their modules. If you are experiencing issues with your enrolment and/or module registration, please contact your Faculty Student Services or log a call directly using the e:Vision helpdesk.

How do I get help with Canvas?

Once you are logged into Canvas, click the 'Help' button on the lower left-hand menu to access 24-7-365 support and documentation, including:

  • Canvas Guides: Search the self-help guides to find out about Canvas features and functionality
  • Report a Problem: Report a problem regarding Canvas
  • Live Chat: Chat online with a member of the Canvas Support Team
  • Support Hotline: Speak to a member of the Canvas Support Team via a designated UK Freephone number or an international number (charged at local rate)

What training resources are available for Students?

The following Canvas self-help training resources are available for students:

Additionally, please find introduction videos below for new, returning and partner/distance learning students.

New Students

Returning Students

Partner/Distance Learning Students

What training resources are available for Staff?

For more information about the types of training and how to book, please visit the Canvas Training page.

To book an "at-elbow" session with a Digital Ambassador, please complete the Digital Ambassador Request Form.

Additionally, the following Canvas self-help training resources are available for staff:

I cannot see my modules on Canvas.

To view all of your modules, click on the ‘Courses’ button on the left-hand menu and then click on ‘All courses’.

If you cannot see your modules or you see the wrong ones:

For Staff

Please contact your Faculty Academic Support Administrator.

Also see the ‘How do I customize my Courses list as an instructor?’ Canvas Guide.

For Students

Please check that you are correctly registered on your modules in e:Vision.

  • If you are, please contact Canvas Support via the ‘Help’ button within Canvas; this is located on the lower left-hand menu
  • If you are not, please contact your Faculty Student Services or log a call directly using the e:Vision helpdesk

Also see the ‘How do I customize my Courses list as a student?’ Canvas Guide.

Using Canvas

How will my modules be created in Canvas?

All modules that were created as WOLF/WLVglobal Topics for the academic years 2016/17 and 2017/18, and co-curricular WOLF/WLVglobal Topics that were identified by Faculties and Departments were created as Canvas Courses on 31st March 2017. In addition, all staff assigned to these WOLF/WLVglobal Topics were assigned to the corresponding Canvas Courses.

If you require a new module, course or co-curricular Canvas Course to be created, please contact your Faculty Academic Support Administrator with the following information:

Module Request Course Request Co-curricular Request
Module code
Module title
Module iterations (MAVs) to be associated (e.g. SEM1-UW1)
Faculty
School/Institute
Course code
Course title
Course occurrences to be associated
Faculty
School/Institute
Title
Faculty
School/Institute
Purpose

Technical work is being undertaken to provide Faculty ASAs with the functionality to create Canvas Courses. In the interim, Faculty ASAs will be required to contact the ITS Service Desk to request that a new course be created in Canvas. Please note that requests will only be fulfilled if requested by University staff with the role of 'Faculty Admin'. More information can be found in the Support Documentation for Canvas Faculty Admin (PDF 256K, Downloads file).

Where can I find my copied WOLF/WLVglobal teaching materials in Canvas?

Teaching materials were copied from WOLF/WLVglobal to Canvas on 31st March 2017. It is important to note that this process has not recreated any structures, e.g. weekly folders.

The copied teaching materials have been placed in your Canvas Course/s in the following areas:

  • Documents and files have been placed in the 'Files' section
  • Quizzes and surveys have been placed in the 'Quizzes' section
  • Formative file uploads have been placed in the 'Assignments' section
  • HTML pages have been placed in the 'Pages' section

The process of copying content from WOLF/WLVglobal to Canvas began on the 2nd March 2017; therefore, any changes made to content in WOLF/WLVglobal from this date will not be reflected in the Canvas Courses and will need to be manually copied. Instructions on how to manually copy additional teaching materials can be found in the Guide to Copying Materials from WOLF/WLVglobal to Canvas (PDF 653K, Downloads file).

What roles are available in Canvas?

Student The Student role can interact with module materials, participate in module activities and submit assessments.
Faculty Admin The Faculty Admin role can manage Canvas Courses, create new SITS associated Canvas Courses and add/remove University staff in Canvas Courses within designated Faculties and Schools/Institutes.

More information can be found in the Support Documentation for Canvas Faculty Admin (PDF 256K, Downloads file).
Teacher The Teacher role can publish the Canvas Course and student grades, add/remove University staff in the Canvas Course, in addition to delivering teaching, modifying module materials and viewing student interaction.
Teacher Non-Edit The Teacher Non-Edit role can deliver teaching and view student interactions but cannot add/remove University staff, modify course material, publish the Canvas Course or student grades. This can be used for UK and Overseas Partners delivering pre-defined University of Wolverhampton modules and courses.
Note Taker Admin & Note Taker The Note Taker role can view all Canvas Courses in order to support students registered with the Student Enabling Centre.

More information can be found in the Guide for Note Taker Admins and Note Takers (PDF 196K, Downloads file)
External Examiner The External Examiner role can view student grades and submissions.

More information can be found in the External Examiner Guide to Using Canvas (PDF 472K, Downloads file).
Academic Misconduct The Academic Misconduct role can view all Canvas Courses in order to access student grades, submissions and course content for investigation purposes.

More information can be found in the Academic Misconduct Guide to Using Canvas (PDF 455K, Downloads file).

Can I continue to access WOLF/WLVglobal?

Yes – you can access WOLF/WLVglobal for the following: 

  • Modules starting before the 1st August 2017: Access will continue unchanged. Modules will continue and finish in WOLF/WLVglobal
  • Previous teaching topics/modules: These will be available in a read-only format for staff and students who taught or studied on them
  • Previous course topics (those associated with SITS courses): These will be available in a read-only format to all who were subscribed
  • All uses of WOLF/WLVglobal that are not moving to Canvas: Access will continue unchanged

What happens if WOLF/WLVglobal is referenced in validation documents?

If a current module specification refers to WOLF/WLVglobal, Module Leaders can:

  1. Change the reference during the annual update of the Module Guide, if the reference is within a section that can be edited by the Module Leader, or
  2. Submit a SITS Online Modification Task to request the changes be made, if the reference is within a section that cannot be edited by the Module Leader

Will my Module Guide be available in Canvas?

Yes – Module Guides are automatically available in Canvas Courses that are associated with a SITS MAV/iteration.

You can find your Module Guide by clicking on the 'Module Guide' link on your Canvas Course Navigation Menu.

The information in 'Module Guide' will be reflective of the information in SITS, and will automatically update if changes are made to the MST in SITS.

How will summative assessment be handled in Canvas?

Canvas offers significant pedagogic enhancements in the area of summative assessment. A number of developments are due to be released during the 2017/18 academic year which will further enhance the assessment functionality within Canvas.

For more information, including step-by-step guides, about how assessments will be handled in Canvas for the academic year 2017/18, please visit the Assessments in Canvas webpage.

Can I embed electronic learning resources in Canvas?

Yes – Please see the Linking to Electronic Resources Guide to help you create authenticated links to e-resources in Canvas. You need to be aware of copyright restrictions before using anything that was not created by you. More information about copyright can be found in the Copyright Quick Guide (PDF 99K, Downloads file)and on the Copyright webpages.

If you have any queries about electronic learning resources and copyright, please contact your Liaison Librarian.

The library supplied me with links to digitised documents. Will they still work in Canvas?

If you had links to documents the library digitised for you in your WOLF/WLVglobal Topics, these will have been copied over to Canvas during the copying process. Please note that any changes made to content in WOLF/WLVglobal from the 2nd March 2017 will not be reflected in the Canvas Courses and will need to be manually copied.

Your links will still work if they have been updated and look like this, https://contentstore.cla.co.uk/...

If you have any queries about your digitised links, please contact Digitisation@wlv.ac.uk.

More information can be found on the Digitisation Service webpage.

What functionality does Canvas have?

To find out more about Canvas, please visit the Canvas Guides.

Staff will be able find out more about Canvas functionality and how it can be incorporated into their learning and teaching by attending a training session. For more information about the types of training and how to book, please visit the Canvas Training webpage.

Where can I find a list of Canvas terminology?

Please visit the 'Where can I find a list of Canvas terminology?' Canvas Guide.

Also see the Understanding Canvas Terminology video.

I have a question that is not listed – where can I ask it?

  Canvas Support

Canvas Support is available 24-7-365 via Canvas Guides, live chat, a designated UK Freephone number and an international number (charged at local rate). To access this support, log in to Canvas and click on the 'Help' button on the lower left-hand menu.
ITS Service Desk

The Service Desk are contactable on ITSupport@wlv.ac.uk, +44 (0) 1902 32 2000 or extension 2000 from a University telephone. Opening times can be found on the ITS Service Desk webpage.
Faculty Academic Support Administrator (ASA)

ASAs are responsible for Canvas course management.
I cannot log in to Canvas Cross Tick Cross
I want help with using Canvas
e.g. creating a quiz, contributing to a discussion
Tick Cross Cross
I am having a problem with Canvas
e.g. I cannot upload a file, I cannot submit work
Tick Cross Cross
I want to know who to contact about Canvas course management
e.g. creating, copying and archiving Canvas courses, adding/removing staff from Canvas courses
Cross Cross Tick
I want to request something new in Canvas
e.g. Canvas App/LTI
Cross Tick Cross

For training opportunities and resources, please visit the Canvas Training webpage.

For other questions, please contact the Canvas Project Team and we will respond as soon as possible.

Faculty Contacts for Staff

Please contact your Faculty Academic Support Administrator for Canvas course management, including locating, accessing, creating, copying and archiving Canvas course/s.

Faculty of Arts Canvas Administration:

FoACanvasSupport@wlv.ac.uk

Faculty of Education, Health and Wellbeing Academic Offices:

FEHWBurtonAdmin@wlv.ac.uk

FEHWCityAdmin@wlv.ac.uk

FEHWWalsallAdmin@wlv.ac.uk

Faculty of Social Sciences Canvas Administration:

FoSSCanvasSupport@wlv.ac.uk

Faculty of Science and Engineering Canvas Administration:

FSECanvas@wlv.ac.uk