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Complaints Procedure

What do I do if I am unsatisfied with the response?

Complaints are defined as “any expression of dissatisfaction from a member of the public which requires a response” and will be dealt with in accordance with existing complaints procedures. 

The University aims to comply fully with the Freedom of Information Act, however, if you are dissatisfied with our response to a request you have the right to appeal under our complaints procedures. All complaints relating to requests for information under the Freedom of Information Act 2000 will be dealt with in accordance with existing complaints procedures.

Complaints relating to Freedom of Information should be forwarded to:

Office of the University Secretary, Offices of the Vice-Chancellor, University of Wolverhampton, Wulfruna Building, Wulfruna Street, Wolverhampton, WV1 1LY.

On receipt, the complaint will be forwarded to the Data Protection and FOI Manager, and an investigation will be initiated in order to see if a resolution can be reached where both parties are satisfied with the outcome. If the matter can be resolved immediately the complaint will be passed to the appropriate department for action. 

In the event that you are still unhappy with the resolution/response received at the informal stage, you may request that the decision is formally internally reviewed.  Applicants who wish for an Internal Review of the response provided to them must make their request in writing to foi@wlv.ac.uk or to the Office of the University Secretary, Offices of the Vice-Chancellor, University of Wolverhampton, Wulfruna Street, Wolverhampton, WV1 1LY. 

If the decision is to uphold the exemption, a letter will be sent to you explaining that the exemption has been upheld and outlining our reasons for the decision.

If the decision is to release the information upon appeal, the information will be disclosed without delay.

You have the right to appeal to the Information Commissioner if you are not satisfied with the outcome of consideration of your complaint. They can be contacted at the following address:

The Information Commissioner's Office at the Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Useful links:

Information commissioner’s Office

Freedom of Information Act 2000