Freedom of Information
The University of Wolverhampton
(the University) is committed to the principles of openness and
transparency. We are happy to comply with the Freedom of
Information Act by providing a guide to the information we
make available, and by responding to requests for
What is Freedom of Information?
Freedom of Information gives individuals and
organisations the right to access information held by the
University. Any person requesting information has the following
• To be informed, in writing, whether the
University holds the information
• To have the information communicated to him/her
Who can request information from the
Under the Freedom of Information Act, any
individual, anywhere in the world, is able to make a request to the
University for information. An applicant is entitled to be informed
in writing as to whether the information is held and have the
information communicated to them.
If any of the requested information is to be refused, the
University must provide you with a refusal notice which clearly
states the reasons why we are withholding the information you have
requested and making clear the appeals process.
What type of information can I request?
You have the right to request any information
held by the University. The Act allows applicants access to
recorded information, such as emails, meeting minutes, research or
reports, held by the University. Before you make a Freedom of
Information request, please view our policies and
regulations page to see if the information is already
available. If you are unable to locate the information, please make
a Freedom of Information request, as detailed below.
How do I make a Freedom of Information
A valid Freedom of Information request
- Be in writing (emails are acceptable). Requests
for environmental information can be verbal e.g. a telephone
request, and should be dealt with in accordance with Environmental
- Include the name and address of the applicant
(an email address is valid)
- Describe the information required
If your request does not contain sufficient
information to proceed, you will be contacted and asked to provide
further information. The 20 working day deadline will not commence
until the necessary information has been received. The individual
must be provided with advice and assistance in making their request
and describing the information requested, where necessary.
To make a Freedom of Information request you can
use the FOI
request form or send an email to firstname.lastname@example.org or please write to:
Office of the University Registrar and
University of Wolverhampton
In order that we can respond to your
request as quickly and concisely as possible please try to give as
much information as you can about your request. Don't forget to
include your name and a contact address (an email address is
How long will it take?
Under the Freedom of Information Act the
University is required to respond to Freedom of Information
requests within 20 working days from the day after receipt of the
If we have to contact you to clarify what
information is being requested or to request payment of a fee, the
20 day period may be extended.
How does the University respond?
When making a request you can state a
preference of how you want the information communicated to you.
This could be by way of:
- a hard copy (i.e. a letter),
- an electronic copy of
the information (such as an email), or
- providing you with an
opportunity to inspect a record containing the information or
- providing a digest or summary
of the information
The University of Wolverhampton will give
effect to this as far as is reasonably practical, or notify you why
it is not so.
If the information is already available in the
public domain, for example on the University website, the
University will respond and inform you of where you can locate this
information, providing you with a web link where ever possible.
How much will it cost?
There is no ‘flat rate’ fee to receive
information and in many cases the information will be provided to
you free of charge.
The University of Wolverhampton can refuse a
request if we estimate that it will cost in excess of £450 to
fulfill your request. We may be willing to provide the information
if you are willing to pay the full costs in dealing with the
Where the limit is not exceeded, the only
charges that can be passed to you are those associated with
providing the information, for example photocopying and postage.
These are collectively known as disbursements.
In what circumstances would this information request be
Requested information may not always be
provided. The Freedom of Information Act recognises there will be
valid reasons why some kinds of information may be withheld.
The University of Wolverhampton are not
obliged to deal with vexatious or repeated requests.
The University of Wolverhampton will refuse to
disclose information in the following circumstances: -
a) The information requested
is third party data and would be classed as personal data; the
request will then be dealt with in accordance with the Data
Protection Act 1998. If you wish to make a request for this
information, please see our Data Protection
b) Where consideration needs
to be given to whether the information is in the public interest.
In some circumstances matter may need to be referred to the
University’s legal representatives or the Information Commissioner.
If this applies, the applicant will be contacted and informed of
any likely delays due to the consideration of exemptions and public
c) The request is vexatious,
or the same information has previously been provided to the
d) The cost of complying would
exceed the appropriate limit (£450). If this applies the individual
will be informed of any similar information which may satisfy their
requirements and provided with information up-to the appropriate
e) Where the individual has
not responded to reasonable requests for further information
regarding the nature of their request.
Where a refusal to disclose information is made,
the individual will be informed of the complaints procedure and the
right to refer to the matter to the Information Commissioner.
What do I do if I am unsatisfied with the
Complaints are defined as “any expression of
dissatisfaction from a member of the public which requires a
response” and will be dealt with in accordance with existing
complaints procedures to ensure that they are processed
confidentially, fairly and without delay.
If you are not satisfied with the University’s
response to your Freedom of Information request, you should use our
Complaints Form (opens as
a word document) which is also available on request from Reception
and Enquiry desks, Student Access Points, School Offices, Learning
Centres, Site Offices, Residential Services Office and the
Students' Union Offices. If, for whatever reason, you are
unable to complete a complaint form, you are encouraged to contact
the University and the member of staff receiving your communication
will, on your request, complete a complaint form on your behalf and
submit it for action.
Complaints relating to Freedom of Information
should be forwarded to:
Head of the Conduct & Appeals Unit
University of Wolverhampton
On receipt the complaint will be forwarded to
the Corporate Strategy & Governance Unit, and an
investigation will be initiated. If the matter can be resolved
immediately the complaint will be passed to the appropriate
department for action. Where the complaint relates to the
application of the public interest test the matter will be referred
to the The Registrar, who will, following considerations of the
issues, make a decision as to whether the exemption will be upheld
or whether to release the information.
If the decision is to uphold the exemption, a
letter will be sent to you explaining that the exemption has been
upheld and outlining our reasons for the decision.
If the decision is to release the information,
the department holding the information will be informed that the
information must be released without delay.
You have the right to appeal to the Information
Commissioner if you are not satisfied with the outcome of
consideration of your complaint. They can be contacted at the
The Information Commissioner's Office
Information Act 2000