Your opinions make a difference

We are always trying to improve our services and as such we welcome your suggestions and opinions. If you think there is something we should, or could be doing better, or differently, please let us know.

Many of the University services provide opportunities for direct user comments at the point of delivery. Look out for the comment cards and suggestion boxes at Learning Centres, catering outlets and other places. To make a suggestion about any of the University services you can email us at: opinions@wlv.ac.uk

For information about how suggestions previously received are being progressed, visit our web pages at: www.wlv.ac.uk/opinions

Making a complaint

All students may make a complaint if they believe a particular service has not met their requirements, or expectations. The University takes all complaints seriously and will investigate them without recrimination and in a confidential manner. Most complaints can be resolved informally and as close to the origin of the complaint as possible. In cases where a complaint is particularly serious the University operates a formal complaints procedure, the full details of which are available on our website at: www.wlv.ac.uk/polsregs

The Office of the Independent Adjudicator

And finally, if you have exhausted our feedback and complaints procedures and are still unhappy, or dissatisfied with the way your issue has been handled then you can get in touch with the Office of the Independent Adjudicator (OIA).

The OIA is an independent government agency with a responsibility for ensuring that students are treated fairly and equitably by their University. Further Information about the OIA can be found at their website: www.oiahe.org.uk

The Student Voice Project

Another way of making a difference is to get involved with the Student Voice Project which is a partnership between the University and the Students’ Union that ensures students’ views are heard at all levels within the University’s academic structure.

Student representatives and University staff form committees that meet regularly to ensure that student feedback is integral to the running of the course. Students can volunteer to represent their fellow students either at subject level as a Course Rep or at School level as a School Rep.

Course Reps are usually elected through an informal vote within their class at the beginning of each academic year.

School Reps are elected through the Students’ Union elections, and provide a point of contact between the students within their School, the Students’ Union and their School.

An effective and proactive way of addressing informal complaints and concerns may be to raise these with a nominated student representative.

Student representatives can most effectively raise the shared concerns of students on a range of issues; informally, anonymously and collectively. If you want to get involved in how the University is run, this is your chance! For more information, please head to: www.wolvesunion.org/voice

“The student representative system was excellent for sorting any issues major and minor. In the School of Applied Sciences we were listened to and any appropriate actions were taken quickly. We have always felt that we had the support from the lecturers, demonstrators and technicians. There were many different ways that we could access help and advice and have always felt that if there was a problem there we could approach anyone for help. The staff are friendly and accessible. The student representative system is very valuable. A good student rep can make all the difference if there is a problem on your course  Become a student rep, its a rewarding experience and also gives you a good feeling to know that you are making the journey better for your fellow students.”

Emma Clemson, 3rd Year Forensic Science – Student Representative